terms and conditons

The terms and conditions listed below apply this website and to online sales only

 

 By using or accessing our website and/or placing any orders you agree to be legally bound by these terms and conditions.

You should not proceed with your purchase until you have read and agreed to these terms and conditions

 

Events beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This includes shipment delays from suppliers and our store delivery service. This condition does not affect your statutory rights.

 

Website Errors & Access

We endeavour to present the most accurate and reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, inaccuracies or typographical errors. Any errors are wholly unintentional and we apologise if erroneous information is reflected in any product price or product availability. We try to ensure that all pricing is accurate, but occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error has been made, we reserve the right to remove the item from the website. We will not be obliged to supply any item at the incorrect price. We present our information ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.

Given the unpredictability of the online environment and technology, we do not warrant that the function or operation of this website will be error-free or uninterrupted, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Your access to the website may occasionally be restricted or suspended to allow for maintenance or repairs or the introduction of new facilities or services. We shall not be held liable for damages and/or losses of any kind that you may incur from your use of or inability to access our website

 

Product Description & Pricing Policy

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct attime when the relevant information was entered onto the system.

Any errors are wholly unintentional and we apologise if erroneous information is reflected in any product price or product availability. We try to ensure that all pricing is accurate, but occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error has been made, we reserve the right to remove the item from the website or cancel your order. We will not be obliged to supply any item at the incorrect price.

We cannot be held responsible for any limitations of your monitor’s display of colour, texture or detail of merchandise. Images are displayed for illustrative purposes only and we cannot guarantee the image displayed is an accurate representation of the actual product

 

Purchase of Products and Ordering

We will take all reasonable care, as far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

How much is delivery?

Click & Collect – FREE

Available 5 days a week (Monday to Friday, 9:00am to 5:00pm)

Once all your items are in stock, we will contact you to arrange collection.

Porters White Glove 5 Star Furniture & Sofa Delivery Service – Delivery will be calculated within Northern Ireland based on postcode

With our white glove, 5 * delivery service, we will deliver your furniture in our very distinctive van with our highly experienced two-man delivery team. Our delivery team will assemble any large items and even take away all the packaging when

This delivery service is currently only available in Northern Ireland. If you live in an area that we do not currently deliver to, please contact us so that we can help arrange an alternative solution.

For long haul deliveries, unusual routes or smaller items – we reserve the right to use a third-party courier service where necessary.

Rugs – £15

Delivery by ourselves or via 3rd party service (Royal Mail, Parcelforce and DPD)

Bean Bags – £10

Delivery by ourselves or via 3rd party service (Royal Mail, Parcelforce and DPD)

Small Items – £4.95

Small items include items such as handbags, scarves and jewellery
Delivery by ourselves or via 3
rd party service (Royal Mail, Parcelforce, and DPD)

Large Items – £14.95

Large items include items such as mirrors, clocks and lamps
Delivery by ourselves or via 3
rd party service (Royal Mail, Parcelforce, and DPD)

If you order an item that is not in stock, a member of our Customer Service Team will contact you, giving details on expected delivery times. You can choose to wait on delivery or cancel your order at this time.

We also reserve the right to use the most appropriate shipping method applicable for the items being ordered. This can include adding ‘signed for’ services to packages where we require delivery confirmation or using a different service from those listed above. Any changes made will be for the sole purpose of ensuring the fastest and safe arrival of your goods, any extra costs involved in such changes will be paid for by us.

Unfortunately, we are unable to process orders which require delivery to the following areas: Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight, Isles of Scilly. If you live in an area that we do not currently deliver to, please contact us so that we can help arrange an alternative solution.

 

How will my order be delivered?

Furniture, Sofa & Beds

Where possible, we aim to deliver your furniture in our own van with a highly experience two-man delivery team, who will aim to make your delivery day pleasurable and stress-free.

The day before your furniture is due to arrive, we will contact you with an estimated time slot for delivery. If it’s useful, we can also contact you 30 minutes before it’s due to arrive.

If you’ve bought several things, we usually delivery everything together once all your items are in stock. However, if you need one thing urgently, please let us know and we’ll do everything we can to help. 

In most cases, unless the item/s delivered are self-assembly, providing access is available our delivery team will place your furniture in your chosen room and remove all packaging if needed. Please ensure to thoroughly check your furniture before signing the delivery note confirming the item/s have been received.

For long haul deliveries, unusual routes or smaller items – we reserve the right to use a third-party courier service where necessary.

Small, large Items, Bean Bags & Rugs

Deliveries will be made using a third-party service (Royal Mail, Parcelforce and DPD) that will require you to either be at home or to designate a neighbour/safe location in which to leave your item/s.

If this is not possible and you item is too big for your letter box you may have to collect at your local sorting office.

Delivery will be attempted 3 times, after which the item/s will be returned to us and we reserve the right to charge £5-£15 to cover costs borne by the company if this happens.

If you have any concerns about your delivery or know you won’t be available on the delivery date, please contact us on 028 406 62428

 When will my order arrive?

As a number of our products are made for you (made to orderbespoke or not in stock) delivery times vary depending on your order. Please make a note of the estimated delivery time when you place your order to give you an idea of when our delivery team will be in touch.

If no estimated delivery time was given one of our team will be in touch with an estimated delivery date.

If you order an item that is not in stock, a member of our Customer Service Team will contact you, giving details on expected delivery times. You can choose to wait on delivery or cancel your order at this time.

For in stock furniture items, we usually give an estimated delivery time of up to 3 weeks. In many cases in stock items can be delivered sooner, depending on delivery location and availability.

For in stock Small and large items, we will dispatch goods within 1-3 business days of receiving your order.

Once with our courier they aim to deliver within 3-5 business days after date of dispatch. In many cases this will often be sooner.

If you parcel is more than 3 days late, we would recommend checking with neighbours and the local sorting office before contacting us.

If you are looking for a little more information on our deliveries, please contact the store on 028 406 62428.

I ordered an in stock item, will it arrive sooner?

We aim to deliver all item/s as quickly as possible, but please allow up to 3 weeks for delivery of in stock products as timings can vary based on your delivery area. We can never be sure how busy our delivery team is going to be.

Why is my delivery later than expected?

We always try to make deliveries on time but occasionally things don’t go quite as planned. We apologise in advance if things get delayed and will always let you know if we can’t get to you on time.

The delivery times we give are an approximation and are given in good faith, but we can’t be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances. However, we will always apologise and get things sorted as quickly as possible.

If you live in a rural area, this can also delay us as we need to figure out the best way to get to you! Fear not, we will find you – it might just take us a little bit longer than expected.

Sometimes, especially during the holiday season, we may come across delays or restrictions in your area which mean we can’t get to you as quickly as we’d like. These things are very often out of our control, but we’ll make every effort to keep you updated. If we’re delayed by road works or diversions for instance, our team will let you know and we’ll get to you as soon as possible.

What if the furniture doesn’t fit on delivery?

When you place an order, please be aware that it’s your responsibility to let us know of any difficulties we may have delivering to your property – narrow stairs or doors for instance. We need safe access to the room of choice, so please make sure the route is clear. If you have any questions or queries about this, please just get in touch.

Also, please note we’re only responsible for delivery to your front door: any costs incurred affecting delivery – like the removal of doors or windows – are not the responsibility of Porters.

Can I choose to have items delivered to a different address?

Yes, if you wish to have items delivered to a different address please enter this as the delivery address at the checkout. We will also need your address for billing information.

Returns Policy

How do I return an item I have purchased?

If you wish to return an item you have purchased, you must do so within 14 days of receiving your order. Please package everything securely and include your despatch note, detailing item(s) returned and reason for such.

Please Note

We reserve the right not to accept cancellation in respect of items that have been taken out of their original packaging.

For hygiene reasons, divan sets and mattresses cannot be returned or cancelled, unless in accordance with your legal rights e.g. if confirmed as defective by us. Once opened and used these items are excluded from a 14 day cooling off period.

Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period, we will have commissioned a supplier to make them specifically for you. This will include special order upholstery where a specific fabric and sofa style has been special ordered from a supplier to your order requirements. This does not affect your statutory rights. 

Please send all returns to: 

Porters Furnishings & Giftware

Returns

11-13 Bridge Street, 

Banbridge, 

Co. Down, 

Northern Ireland, 

BT32 3JL.

Do I have to pay for returns?

Yes, if the goods are returned for any other reasons than being defective then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively we will collect the goods and charge you the direct cost of collection.

What if the goods are damaged or I have a complaint?

In the unlikely event of your goods being damaged on delivery, we will offer you a replacement or refund. However, in every case we will require photographic evidence of the fault. Damages must be notified within two days, otherwise we will not be held responsible.

We may need to visit the delivery address to inspect any goods that are being reported as damaged before return is accepted.

Any product returned must be in its delivered form and must not have been tampered with in any way, you are advised to where ever possible use the original packaging to protect the product on its return journey, unless assembled by our own delivery team.

Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods.

If goods are damaged, please contact our Customer Service Team by telephone in the first instance on (028) 406 62428 and they will advise you regarding the course to be taken.

Where a refund is to be paid?

We will refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case within 14 days of the day we received your cancellation instruction

Amendments to Terms and Conditions

We reserve the right to update or amend these terms and conditions at any time, without giving prior notice