Delivery information

How much is delivery?

Gift vouchers - FREE.

Click & Collect - FREE. Available Monday to Friday, 9:00am to 5:00pm. Once all your items are in stock, we will contact you to arrange collection.

Porters White Glove 5 Star Furniture & Sofa Delivery Service - delivery will be calculated within Northern Ireland based on postcode.

With our white glove delivery service, we deliver your furniture in our distinctive van with our experienced two-man delivery team. The team will assemble large items where applicable and can remove packaging. Wardrobes may incur an additional build charge, and garden furniture will not be assembled where minimal assembly is required unless agreed in advance.

This delivery service is currently only available in Northern Ireland. If you live in an area that we do not currently deliver to, please contact us so that we can help arrange an alternative solution.

For long haul deliveries, unusual routes or smaller items, we reserve the right to use a third-party courier service where necessary.

Rugs - GBP 15. Delivery by Porters or via a third-party service such as Royal Mail, Parcelforce or DPD.

Bean Bags - GBP 10. Delivery by Porters or via a third-party service such as Royal Mail, Parcelforce or DPD.

Small Items - GBP 5. Small items include items such as handbags, scarves and jewellery. Delivery by Porters or via Royal Mail, Parcelforce or DPD.

Large Items - GBP 15. Large items include items such as mirrors, clocks and lamps. Delivery by Porters or via Royal Mail, Parcelforce or DPD.

If you order an item that is not in stock, a member of our Customer Service Team will contact you with details on expected delivery times. You can choose to wait for delivery or cancel your order at this time.

We reserve the right to use the most appropriate shipping method for the items ordered, including signed-for services where delivery confirmation is required. Any changes will be made to help ensure the fastest and safest arrival of your goods, and any extra costs involved in such changes will be paid by us.

Unfortunately, we are unable to process orders which require delivery to the following areas: Scottish Highlands, Scottish Islands, Channel Islands, Isle of Man, Isle of Wight and Isles of Scilly. If you live in an area that we do not currently deliver to, please contact us so that we can help arrange an alternative solution.

How will my order be delivered?

Furniture, sofas and beds: where possible, we aim to deliver your furniture in our own van with a highly experienced two-man delivery team, who will aim to make your delivery day pleasurable and stress-free.

The day before your furniture is due to arrive, we will contact you with an estimated time slot for delivery. If useful, we can also contact you 30 minutes before arrival.

If you have bought several items, we usually deliver everything together once all your items are in stock. If you need one item urgently, please let us know and we will do everything we can to help.

In most cases, unless the item delivered is self-assembly, and provided access is available, our delivery team will place your furniture in your chosen room and remove packaging if needed. Please thoroughly check your furniture before signing the delivery note.

Small items, large items, bean bags and rugs will be delivered using a third-party service such as Royal Mail, Parcelforce or DPD. You will need to be at home or designate a neighbour or safe location.

If this is not possible and your item is too big for your letterbox, you may have to collect it at your local sorting office. Delivery will be attempted three times, after which the item may be returned to us and we reserve the right to charge GBP 5-15 to cover costs borne by the company.

If you have any concerns about your delivery or know you will not be available on the delivery date, please contact us on 028 406 62428.

When will my order arrive?

As a number of our products are made for you, made to order, bespoke or not in stock, delivery times vary depending on your order. Please make a note of the estimated delivery time when you place your order.

If no estimated delivery time was given, one of our team will be in touch with an estimated delivery date.

For in-stock furniture items, we usually give an estimated delivery time of up to three weeks. In many cases in-stock items can be delivered sooner, depending on delivery location and availability.

For in-stock small and large items, we will dispatch goods within one to three business days of receiving your order. Once with our courier, they aim to deliver within three to five business days after dispatch.

If your parcel is more than three days late, we recommend checking with neighbours and the local sorting office before contacting us. For more information, please contact the store on 028 406 62428.

Other delivery questions

I ordered an in-stock item, will it arrive sooner? We aim to deliver all items as quickly as possible, but please allow up to three weeks for delivery of in-stock products as timings can vary based on your delivery area.

Why is my delivery later than expected? We always try to make deliveries on time, but occasionally things do not go quite as planned. The delivery times we give are approximate and given in good faith, but we cannot be held responsible for direct or indirect delays due to reasonable or unforeseen circumstances.

If you live in a rural area, this can also delay us as we need to work out the best way to get to you. During holiday periods, delays or restrictions in your area may also affect delivery times. We will make every effort to keep you updated.

What if the furniture does not fit on delivery? When you place an order, it is your responsibility to let us know of any difficulties we may have delivering to your property, such as narrow stairs or doors. We need safe access to the room of choice, so please make sure the route is clear.

Please note we are only responsible for delivery to your front door. Any costs incurred affecting delivery, such as removal of doors or windows, are not the responsibility of Porters.

Can I choose to have items delivered to a different address? Yes. Please enter the required delivery address at checkout. We will also need your address for billing information.