Terms & Conditions

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This includes shipment delays from suppliers and our store delivery service. This condition does not affect your statutory rights.

Website errors and access

We endeavour to present the most accurate and reliable information on our website at all times. However, there may be occasions when information contains incomplete data, inaccuracies or typographical errors. Any errors are wholly unintentional and we apologise if erroneous information is reflected in any product price or availability.

We try to ensure that all pricing is accurate, but occasionally an error may occur and items may be incorrectly priced. If we discover a pricing error has been made, we reserve the right to remove the item from the website. We will not be obliged to supply any item at the incorrect price.

We present our information as is and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or update product information at any time without prior notice.

Given the unpredictability of the online environment and technology, we do not warrant that the function or operation of this website will be error-free or uninterrupted, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements.

Your access to the website may occasionally be restricted or suspended to allow for maintenance, repairs or the introduction of new facilities or services. We shall not be held liable for damages or losses of any kind that you may incur from your use of or inability to access our website.

Product description and pricing policy

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

If a pricing error has been made, we reserve the right to remove the item from the website or cancel your order. We will not be obliged to supply any item at the incorrect price.

We cannot be held responsible for any limitations of your monitor display of colour, texture or detail of merchandise. Images are displayed for illustrative purposes only and we cannot guarantee the image displayed is an accurate representation of the actual product.

Purchase of products and ordering

We will take all reasonable care, as far as it is in our power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to data you provide when accessing or ordering from the website.

Returns policy

If you wish to return an item you have purchased, you must do so within 14 days of receiving your order. Please package everything securely and include your despatch note, detailing the items returned and the reason for return.

We reserve the right not to accept cancellation in respect of items that have been taken out of their original packaging. For hygiene reasons, divan sets and mattresses cannot be returned or cancelled unless in accordance with your legal rights, for example if confirmed as defective by us.

Any products that are special order, bespoke or purchased in bulk are not subject to the cooling off period, as we will have commissioned a supplier to make them specifically for you. This includes special order upholstery where a specific fabric and sofa style has been ordered. This does not affect your statutory rights.

Please send all returns to: Porters Furnishings & Giftware, Returns, 11-13 Bridge Street, Banbridge, Co. Down, Northern Ireland, BT32 3JL.

If goods are returned for any reason other than being defective, you will be required to arrange and pay for the cost of returning the goods to us. Alternatively, we will collect the goods and charge you the direct cost of collection.

Damaged goods and complaints

In the unlikely event of your goods being damaged on delivery, we will offer you a replacement or refund. In every case we will require photographic evidence of the fault. Damages must be notified within two days, otherwise we will not be held responsible.

We may need to visit the delivery address to inspect any goods reported as damaged before a return is accepted. Any product returned must be in its delivered form and must not have been tampered with in any way. Where possible, please use the original packaging to protect the product on its return journey, unless assembled by our own delivery team.

You have a duty of care for products during the cancellation period and collection of goods. If goods are damaged, please contact our Customer Service Team by telephone in the first instance on 028 406 62428 and they will advise you regarding the course to be taken.

We will refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund as soon as possible and, in any case, within 14 days of the day we received your cancellation instruction.

Amendments to terms and conditions

We reserve the right to update or amend these terms and conditions at any time, without giving prior notice.